Shipping & Returns
Processing and Shipping
Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM EST, excluding holidays). We do not ship orders on Saturdays, Sundays or major holidays. If your order cannot ship within 48 hours, you will be contacted by a customer service rep with information about expected delivery date & options that may be available to you.
Orders entered after 12pm Eastern Standard time will not be processed until next business day. If it's an emergency, contact us at 1.800.569.1266 or [email protected]. We do make every effort to accommodate customer needs.
We ship via UPS (Ground, Next Day Air, 2 Day Air & 3 Day Select options); Fedex (Ground, 1st Overnite). Please note that due to carrier constraints, some options may not be available based on your shipping address. Your shipping options are calculated at time of checkout. The shipping cost is based upon the total weight of the order which will be calculated for you during checkout.
Below are the Standard UPS Ground and FedEx Ground shipping maps from our location in zip code 18603. Please check these maps and make shipping arrangements accordingly before placing your order. While we can make every effort to get your product out the door within one business day, we have no control over how long carriers take to deliver based on your shipping selection.
UPS and Fedex Ground Service Maps
Tracking your package.
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:
Our commitment to our customers is to provide the best quality products and service.
· We do not accept returns of custom made products unless they were defective or our staff failed to process your order correctly